Welcome to Carawheels. By accessing or using our caravan rental services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
2. Booking and Payment Booking Confirmation: Your booking is confirmed upon receipt of full payment. Payment Methods: We accept major credit/debit cards, bank transfers, and online payment gateways. Cancellation Policy: Cancellations made more than 7 days before the rental date will receive a full refund. Cancellations made within 7 days will incur a 50% cancellation fee. No refunds for cancellations made within 24 hours of the rental date. Security Deposit: A refundable security deposit is required at the time of booking. This deposit covers any damages or extra cleaning required.
3. Rental Period Check-In and Check-Out: The rental period begins at the time agreed upon during booking and ends at the agreed check-out time. Late returns may incur additional charges. Minimum Rental Duration: The minimum rental duration is 24 hours. Rentals for less than 24 hours will be charged for a full day.
4. Usage of Caravan Authorized Drivers: Only drivers listed in the rental agreement are authorized to drive the caravan. Drivers must possess a valid driver’s license. Mileage: A daily mileage limit applies as specified in your rental agreement. Excess mileage will be charged at the rate specified in the agreement. Fuel Policy: The caravan must be returned with the same level of fuel as at the start of the rental. Refueling charges will apply for any shortfall.
5. Responsibility and Liability Insurance: Comprehensive insurance is included in the rental. However, the renter is responsible for the deductible in the event of an accident. Damage and Loss: The renter is responsible for any damage, loss, or theft of the caravan and its contents during the rental period. Breakdown and Repairs: In the event of a breakdown, contact our support team immediately. Unauthorized repairs are not permitted and may result in additional charges.
6. Conduct and Safety Prohibited Uses: The caravan may not be used for illegal activities, towing, off-road driving, or carrying more passengers than it is designed for. Pets and Smoking: Smoking is strictly prohibited inside the caravan. Pets are allowed only with prior approval and may incur additional cleaning fees. Cleanliness: The caravan must be returned in a clean condition. Excessive cleaning required will result in additional charges.